Services Supplement to CMMI-DEV

Services (CMMI-SVC) Supplement (1 Day) for Development 

This one day course introduces...

  • Service Providers and
  • Process Implementers
  • anyone interested in learning about CMMI-SVC
  • CMMI-SVC Appraisal Team Members

                                                                  .... to Industry Best Practices reflected in CMMI for services.

CMMI models are world-class tools that help organizations optimize their ability to develop and maintain quality products and services.

CMMI models are an integration of best practices from proven discipline-specific process improvement models, including the CMM for Software, EIA 731, and the Integrated Product Development CMM.

After attending the course, participants will be able to describe the components of CMMI-SVC models and their relationships, discuss the process areas in CMMI-SVC models, and locate relevant information in the model.

The course is composed of lectures and class exercises with opportunity for participant questions and discussions. Our experienced lecturers will share insights on practically applying the Model to becoming a quicker.faster.smarter organization.


This one-day course introduces service providers, appraisal team members, and process group members to CMMI fundamental concepts related to service delivery. The CMMI for Services (CMMI-SVC) model defines effective practices that ensure quality services are delivered to customers and end users. Some types of services that would benefit from using CMMI-SVC include operations, logistics, maintenance, IT, and many other services in government and industry.

The course is composed of lectures and class exercises with ample opportunity for participant questions and discussions. After attending the course, participants will be able to describe the CMMI-SVC model, discuss the model's process areas, and locate relevant information in the model.

This course, with its prerequisite, Introduction to CMMI for Development, fulfills a prerequisite for any course or role requiring an official SEI Introductory CMMI for Services course. It is designed for professionals who have already taken Introduction to CMMI for Development. A three-day Introduction to CMMI for Services is recommended for those who have not yet taken an introductory course.  

Topics

  • Introduction
  • Services Overview
  • CMMI-SVC Unique Process Areas and Service-Related Specific Practices
  • Next Steps
  • Summary

Objectives

Successful completion of this course will enable participants to do the following:
  • understand how CMMI-SVC can help a services organization improve their performance
  • describe the unique elements of CMMI-SVC
  • locate information in the CMMI-SVC model

Prerequisites

Before registering for this course, participants must have successfully completed the Introduction to CMMI for Development course.  

Materials

Participants will receive the:

  • CMMI for Services model
  • a course notebook with copies of the course slides
  • Cooliemon Mini CMMI-SVC v1.3
  • Stomp Yer Croc (Cooliemon Style Business Improvement using Star OI)

Schedule

This one day course meets at the following times:

  • 8:30 a.m. - 5:00 p.m. (U.S. locations)
  • 9:00 a.m. - 5:30 p.m. (non-U.S. locations)